Delivery & Returns

Delivery

We use PBT Couriers and GoSweetSpot for our courier needs. We use PBT Freight and Bascik transport for larger items. Charges are based on volumetric weight and are calculated at checkout.

Orders are usually dispatched within 48 hours of receipt. Expected delivery within Auckland is 2-3 days, for national delivery allow up to 7 days. All orders are dispatched from the Outdoor Concepts, Auckland branch in Parnell. 

For international couriers and freight please contact us for a quote and estimated delivery time. We normally use NZ Post for international couriers and freight. 

Returns:

The customer shall immediately upon receipt of the goods supplied fully inspect such goods and satisfy that the goods are correct. If the customer is unsatisfied the customer must immediately contact the vendor and communicate full details of such dissatisfaction. Unless the above procedure is followed the vendor is entitled to assume that the goods are correct and therefore no returns, claims or refunds will be made.

Please choose carefully as we are not obliged to provide you with a refund or exchange simply because you changed your mind or the product was not what you expected.

Refunds will be issued at the discretion of Outdoor Concepts Ltd. Refunds will normally be processed within seven (7) days.